The Panorama team goes undercover to test whether staff in Britain's high street banks have learnt the lessons from the massive penalties imposed for mis-selling insurance and investment products.
Financial journalist Penny Haslam meets savers who have lost out because they were persuaded to put their money into risky investments, and talks to former staff about the pressure they faced to sell.
click here to see where to watch or .
Ready to Watch Panorama, Season 2011, Episode 24?