Rukia gets a message on her pager about a nearby Hollow. When Rukia and Ichigo arrive at the place the where Hollow was supposed to be they find out that it had already been defeated. This happens once again but this time shortly afterwards a man who calls himself a Qunicy confronts them. Rukia goes to the Urahara shop to learn more about what a Qunicy is. She learns that a Qunicy is a person that kills Hollows. But the way a Qunicy defeats a Hollow is different; they totally destroy a Hollow while a Shinigami only "cleanses" its soul.
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