When Abby's (Rachael Carpani) attempt at CPR fails to revive a man who collapses in front of her and Lina (Marisa Ramirez) is unable to get through to 911, the two of them decide to investigate piles of delayed 911 response complaints. Meanwhile, Kowalski family secrets are unearthed when Donnie (James Thomas) tries out for the SWAT team.
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