Two reporters go undercover as agency postmen to find out if the Royal Mail has delivered on claims that it is modernising and improving its service. In 2004 and again in 2005, Dispatches went undercover to investigate the Royal Mail. These reports exposed serious systemic and individual failures within the organisation, resulting in an enquiry by the postal regulator, followed by a fine of almost ten million pounds. Five years on, the Royal Mail claims it is modernising and improving its service.
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