Frances O'Brien is the highly-strung Head Librarian of the Middleton Interactive Learning Centre, and is completely insensitive to the needs of her eclectic group of employees and the public in general.
Immersed in planning for Book Week, her focus is diverted when her ex-best friend and nemesis, Christine Grimwood applies for the Children's Librarian's position. While completely unsuitable, Christine desperately needs a responsible job before fronting court on drug trafficking charges. Frances refuses but soon finds herself forced to hire Christine.
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