When Monica observes her new assignment, David, at a zoo with his family, Tess talks with the angel, Sam. He tells her that she must be strong for what is coming, and not fear because God is with her. Tess says she isn't afraid for herself, she is afraid for Monica. Sam nods and leaves. David Shatterfield is a husband and a father, and while he loves his family, he doesn't have much time for them. Even now, at the zoo, he spends his time talking on his cell phone, when he should be watching the bird show with his daughter. He is unwilling to let the day go by with out getting a little business in. His company is going through a major transition, and he feels the need to involve himself in every aspect. Tess joins Monica in her observation, and gets David's name wrong. Monica corrects her, thinking nothing of it. Later on, Tess is watching some zebras, but forgets what they are called. She refers to them as ""stripey-horse-things."" These slip ups come to a head, when driving
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