An old woman refuses to talk when examined and it causes problems for the staff. When frightened by a snake, she starts talking and the mystery's solved but Jimmy wonders if snake charming was in his job description, as he has to find it. Julian's promotion prospects suffer a set-back when he meets a rival for the new consultant's post and two children are in a serious condition after being trapped in an abandoned fridge. A man's heavy drinking results in him dying and Ash having to console the dead man's lady friend. Kelly's career goes from bad to worse. Trish Barnes and Charlie make a date.
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