Michel wants his trainees to learn an essential quality for any top maitre D; how to keep customers returning again and again. Its not just Michelin starred restaurants that rely on repeat customers. Knowing that regulars are the life-blood of their business, the best family run cafes provide friendly, attentive service. So he takes his trainees to run the busy breakfast service at one of London's oldest greasy spoon cafes. The pace might be frenetic but the regular customers keep returning because the service is so friendly and efficient.
Then it is off to Birmingham, to an award winning curry house, where owner Raj Rana follows the old Indian mantra that the 'guest is god'. Serving over 60 of the restaurants regulars, can Michel's trainees provide the standard of service they have come to expect?
click here to see where to watch or .
Ready to Watch Michel Rouxs Service, Season 1, Episode 2?